CCMH to use appointmen​t reminder system

Charles Cole Memorial Hospital will initiate a new appointment reminder system for its office practices as a service to its patients. The automated system, which will be activated over the next couple of weeks, will call to confirm patient appointments. After a brief introduction from Charles Cole, the message will update patients with the date, time and location of scheduled appointments. Patients will have the option to conveniently confirm or cancel their appointments via their phone’s key pad. Patients are encouraged to listen to the entire message as the system is designed to remind patients of all appointments including coordinated multiple appointments on one day. “This new process is being implemented as a service to our patients. We hope that by offering a friendly reminder of scheduled appointments two days in advance, patients will be more likely to receive the healthcare they need. We hope our patients find this service beneficial in helping to manage busy schedules,” said Janice Walters, executive director, revenue systems and primary care services.